FAQ & Site Info
Terms of Service
PAYMENT & SHIPPING ADDRESS* We accept Paypal online payment.
* We reserve the right to deny payment from unverified PayPal Accounts or suspicious activity.
* All items will be shipped to the address which you provide on Paypal. Other addresses will not be accepted.
(***Please do not contact us to revise the shipping address. ***)
TAX:
Products don't include destination import duty and tax. But we will do our best to declare a lower value to decrease duty.
SHIPPING
* Ship to worldwide. If you cannot choose your country, please contact us. There will be some additional fee you need to pay.
* Handling time is within 3 business days after payment received. (* if there has China's holiday, such as Dragon's Day, China National Day, Spring Festival, the handling time will be delayed to 7 days*)
* We use Registered Air Mail with a tracking number. The tracking number will be sent to you by email (Need express delivery, please contact us).
* It will take about 7 - 20 days to deliver (Different countries will vary).
* If you have not received your package after 30 days, please contact us and we will immediately act on it.
* Customers are responsible for all customs and duty charges when purchasing. Some orders may be subject to import taxes, customs duties, and fees levied by the customs of the destination country. It's out of control when the item is shipped. And can not predict these charges how much there will have. Customs policies vary widely from country to country. You should contact your local customs or post office for additional information. Please allow at least 1-2 days for customs clearance.
Customs can cause delays beyond original delivery estimates and are not part of estimated shipping times.
* Delivery dates are not guaranteed and may include extra transit time due to unforeseen delays. Late deliveries are always a possibility, however, we will try our best to ensure all deliveries will arrive on time.
* For Holiday Period (eg: Christmas etc.), shipping will take a longer time to arrive. Please keep patient.
RETURN AND REFUND POLICY
* Customer satisfaction is our pursuit, but please keep honest.
* If for any reason you are unsatisfied with the item your purchase (damaged, or - not as described) from us, we will be pleased to exchange the product or refund the purchase price, (Minus Shipment Fee). Refunds and exchanges are available after signing 15 days.
* All items must be returned within 7 days in good condition as sent.
* We may ask you to give us proof of evidence, such as photos of the item that is not as described or damaged.
* Shipping is the responsibility of the buyer and is not refundable.
* When returning we recommend using a recorded/insured service. We can not be held responsible if a returned item is lost in the mail.
* Before returning please contact us with the reason for return.
* Returns are accepted at our discretion.
FEEDBACK
Positive Feedback will be greatly appreciated and we will do the same in return. If you are not satisfied for any reason, please feel free to contact us, instead of leaving a negative or neutral feedback. Thanks.